i had the same problem. i never received my item and it was qtrack that they used as a carrier and they are not to be trusted， bottom line is i never received my item and ebay declined my request and i lost my money and my item. GREAT CARRIER!!!!! EBAY IS NOT WHAT THEY SEEM!!!! Switching to AMAZON!!! EBAY CAN KISS THE SUNNY SIDE!!!! VERY FRUSTRATED AND **bleep**!!!!!! ，。