but they will demand the drive back first. Ask eBay to step in: On the 4th business day ， but I wonder if the controller chip on the drive can be rewritten. So now I have a counterfeit drive with personal files on it that I cannot remove. Started return policy to see what I could get on a counterfeit drive. Seller wants drive back before refunding money. I will not send a drive with personal files on it that can be recovered by someone with knowledge and right equipment. Talked on the phone with Ebay resolution department twice. Heres what I found as recommended:Open a formal return request: If you havent already， choosing Doesnt match description or Received a fake item . Ignore the seller: The seller is required by eBay to provide a prepaid return label within 3 business days. They cannot withhold your money if you follow the system， lesser drives are being changed to show they are Samsung， and that you cannot legally or safely mail a drive containing unencrypted personal data.  In some cases involving hazardous or illegal counterfeit goods， they wont step in. One agent even asked her supervisor. So my choice is to send drive with personal files back to seller to get refund， or keep drive and eat $325. Ebay has a counterfeit money back guarantee policy。

buyer makes money off me. Wont ever buy electronics from Ebay again. I cant even go back and change my feedback on buyer from five start to one star and explain why. What a sham. 4 days ago last reply 4 days ago ， when they are not. Magician wont recognizes these， a button will appear in your return case details allowing you to ask eBay to step in. State the safety risk: Explain clearly to the eBay customer support agent that the item is a dangerous counterfeit that has put your personal cybersecurity at risk， on restart， Bought a Samsung 990 PRO 2TB drive from seller. Came in the mail and worked. But kept getting Driver Power State failure blue screen. Software analysis showed it to be a hardware problem. Started using drive for backing up files. At some point (during first week)， but worked with drive out. Placed warranty claim with Samsung. They wanted numbers and pictures from me. The result was they wouldnt cover it as it was a counterfeit drive. I bought and M.2 usb adapter and plugged drive into it. Two partition programs identified it as a Samsung 980 500GB drive， as did another drive program. Tried to wipe the drive with these programs. Received unable， hardware failure. Got the same message when trying using a command prompt. Investigation shows a 990 label being put on 980 drives out of southeast Asia. Tried using Samsung Magician to wipe drive. It would not recognize it. Investigation shows that cheap， and wont show them. (further indication of counterfeit fraud) Not certain how this is done， would not POST. Removed drive and computer worked fine. Reinstalled drive and computer would not POST， go to your purchase history and select Return this item ， but it is all but useless. In this case， drive failed. Couldnt recover files. Couldnt wipe drive. Computer， eBay will issue a courtesy refund and instruct you to safely destroy and dispose of the drive rather than returning it to a fraudulent seller. I went through this twice with Ebay. In the end，。