General system stability can be improved by applying the latest system update. Try applying the latest system update and see if the issue improves.

If the issue is not resolved, the system will need to be serviced.

The following systems are available for service from Nintendo:

New Nintendo 2DS XL - Serial numbers begin with "NW"

For your convenience, Nintendo provides a quick and easy-to-use online service request process.

If you want to try replacing the non-working system, see our information on Where Can I Find Refurbished, Older, & Used Nintendo Products?